Position Overview
We are seeking a reliable and professional Call Center Representative based in the Philippines to support our growing Medicare-focused call center. This role is responsible for handling outbound and inbound calls, qualifying prospects, and transferring eligible clients to licensed U.S. agents.

This is a high-impact role focused on helping seniors navigate their healthcare options while maintaining compliance, empathy, and professionalism.

 
Key Responsibilities
Make outbound calls to prospective Medicare clients using provided leads
Ask qualifying questions (age, Medicare status, Medicaid eligibility, etc.)
Warm transfer qualified prospects to licensed U.S. agents
Accurately document call notes and outcomes in the CRM
Follow call scripts while maintaining a natural, conversational tone
Meet daily and weekly performance targets (calls, transfers, quality)
Attend team meetings, coaching sessions, and trainings
 
Performance Expectations
Minimum call volume per day (to be defined by management)
Consistent production of qualified transfers
High-quality call handling (rapport, clarity, compliance)
Timely and accurate CRM updates
Reliability and consistent attendance
 
Qualifications
Previous call center or telemarketing experience required
Strong English communication skills (neutral accent preferred)
Ability to build rapport quickly with U.S.-based seniors
Comfortable working in a performance-driven environment
Strong listening and problem-solving skills
Tech-savvy (CRM systems, dialers, Google Sheets, etc.)
Reliable internet connection and quiet work environment
 
Preferred Experience
Experience in healthcare, Medicare, or insurance (a plus)
Experience with call transfers or lead qualification
Familiarity with compliance-based sales environments
 
Compensation & Incentives
Hourly base pay
Performance-based bonuses (per qualified transfer and/or sale)

Pay Advance Available

Monthly Technology Bonus

6 Paid Days off after 3 months of employment
Opportunity for growth into leadership or specialized roles
 
What Success Looks Like in This Role
You consistently generate quality transfers for licensed agents
You communicate with empathy and professionalism
You follow systems, scripts, and compliance guidelines
You contribute to a positive and accountable team culture
 
Why Join Us
At GuidedCare Benefits, we are more than a call center - we are a mission-driven organization focused on helping people make informed healthcare decisions. You will be part of a fast-growing team with real opportunities for advancement.

 
How to Apply
Submit your resume along with a short voice recording introducing yourself and explaining your call center experience.