We are a small online education/entertainment company that's been in business for over 15 years, specializing in educating people all around the world in a particular brain game.



We are looking for qualified candidate to fill the role of Customer Service, Technical Support and Marketing Assistant.



Required Skills:

- Prior English-speaking customer service experience

- Experience using WordPress backend. Specifically:

- Creating/editing pages & posts

- Updating users records

- Maintenance activities, such as updating plugins, etc.

- Experience with modern CRM systems

- Strong organizational skills, attention to detail, and follow-through on open-ended tasks.

- Self-directed, able to work effectively independently

- Excellent verbal and written communication skills including English reading comprehension. Specifically:

- You will frequently need to decipher cryptic requests from elderly, computer-illiterate customers who don't understand why they are having trouble accessing their purchases

- You must possess the patience to work with the customer to discover the real issue and walk them through a solution.

- Occasionally you will have to make a telephone call during appropriate hours* to a customer to resolve a support issue. (*Most of our customers are in the United States, so any calls would need to be made during the day or early evening.)



Optional skills and experience that would allow us to favor you over other prospects:

- Ontraport CRM experience

- Beaver Builder page builder experience

- Experience discovering ways to be more efficient and creating a better customer experience without increasing costs.

- Sales & marketing experience

- Graphic design, web page layout & design

- Huge bonus if you also have skills in basic web (i.e., PHP) programming



Again, those skills are optional, and we will train you in every aspect of the position to ensure your success.